Technical Support

TEC is happy to be your first line of support for all our products including Ultimaker, Roland DGA Mills and Print/Cut machines and LaserPro Laser Engravers!

Toll Free Support: 1-800-338-2238

Email: TechSupport@TECedu.com

Available Monday – Friday, 8:00 am – 4:30 pm EST (unless otherwise noted above).

If you need immediate assistance beyond our business hours, you can try contacting the manufacturer’s support directly (please note, manufacturer hours vary and there may or may not be someone available to assist you):

Ultimaker NA:
Phone 1-888-229-9046
Email support@ultimakernasupport.com
Roland DGA:
Tech Support Site https://www.rolanddga.com/support
Email Form https://www.rolanddga.com/support/product%20support%20form
LaserPro:
Email technical@GCCAmerica.com
Website http://gccf.gcc.com.tw/webservice/Gccworld/CheckSerialArea.aspx
3D Systems
Email customersupport@3dsystems.com
UP / TierTime
Webpage/Email http://www.tiertime.com/support
KeyCreator (KubotekUSA) Software
Webpage: https://www.kubotek3d.com/support
Envisioneer (Cadsoft)
Webpage: https://www.cadsoft.com/contact-support/

In order for us to best assist you, please submit the below form with details about your issue. A member of our support staff will respond as soon as possible!

Thank you!

Name*
First Last
School/Company
Email*
Phone
Best Time to Contact*
Model (i.e. Ultimaker 3 or Roland MDX-50)*
Description of Issue*
Please enter details of the issues you're experiencing or question(s) you may have.
Serial Number
Please include the serial number on your machine. It is typically found on a label towards the back.
Software Version Number (if applicable)
Operating System Version
Attachments
Accepted file types: jpg, pdf, stl, 3mf, obj.
Add files or photos of the issues here (JPG, PDF, STL, 3MF, OBJ only. If you need to send another file format, please send the file to the Tech Support email listed above). Photos are very helpful in helping us to determine what may be causing the issue, so please send them if you can!
CAPTCHA
Thank you for submitting your request! A member of our support staff will respond as soon as possible.
Email
This field is for validation purposes and should be left unchanged.