Terms and Conditions

Tech Ed Concepts, Inc. (TEC, Inc.) Technical Support is available to the End User during our regular business hours of 8:30 a.m. to 5:00 p.m. Eastern Standard Time, with the exception of normally observed holidays. TEC, Inc. will provide the End User with unlimited access to the resources available on the TEC, Inc. website. TEC, Inc. will make a reasonable effort to respond to all telephone, e-mail, and fax inquiries made to the TEC, Inc. technical support department within one working day of receipt. TEC, Inc. will provide Standard Support to licensed End Users as outlined below. TEC, Inc. provides technical support, free of charge, to End Users of CADKEY, DataCAD, SURFCAM and Chief Architect; or installation technical support.

TEC, Inc. will provide diagnostic assistance, which includes but is not limited to, installation and configuration support, and troubleshooting related to the use of our products. The End User must provide TEC, Inc. with a detailed problem description, including system and program error messages, and may be required to provide data files and printouts of data. TEC, Inc. may limit the duration of a single call if the time spent becomes excessive. Technical support provided by TEC, Inc. is not a substitute for thorough program training, and TEC, Inc. reserves the right to refer individuals to training resources when deemed appropriate. TEC, Inc. does not agree to provide technical support for any products that are not specifically purchased, manufactured or distributed by TEC, Inc. such as computer hardware, operating system software, device drivers, e-mail software, Internet browsers, or other application software.

TEC, Inc. will provide support services only to the extent that the Software is used in the form in which it was supplied. The Software must at all times be used in a proper manner and in accordance with the instructions and documentation supplied by TEC, Inc. and its respective developers. The Software must not be altered, modified, customized, or tampered with by the End User without the advice or consent of TEC, Inc. The End User must be in compliance with the Software License Agreement that accompanied the Software.

During the lifecycle of a Software release, TEC, Inc. may make available free updates and enhancements to the Software. TEC, Inc. will make a reasonable effort to notify End Users via e-mail of software updates and bug fixes. The End User is responsible for keeping the Software current by installing all pertinent maintenance releases, or software patches, made available by TEC, Inc. and its respective developers. Software patches may be requested on CD-ROM media for an additional charge.